Privacy Policy

4Louis Privacy Policy

UK GDPR Compliant June 2026

About this policy 

At 4Louis, we support families during some of the most emotional and challenging moments of their lives. Because of this, we treat any personal information you share with us with great care and respect. This Privacy Policy explains how we collect, use and protect your data when you visit our website, contact us or take part in our services and activities.

Who we are 

4Louis is the Data Controller responsible for your personal information. Our registered charity number is 1172212 and our address is Unit 36B, Pallion Trading Estate, Sunderland, SR4 6SN. We are registered with the Information Commissioner’s Office under ICO:00013502253. If you ever need to reach us, you can email mail@4louis.co.uk.

What data we collect 

We only collect the information we genuinely need to support you and deliver our services. This may include your contact details, payment information handled securely by trusted third‑party providers, messages you send to us, and technical information such as your IP address and the pages you visit on our website. We may also receive information from fundraising or donation platforms you choose to use.

How we use your data 

We use your information to help us provide our services, process donations, respond to your messages, and share updates when you have asked us to. We also use it to improve our website, keep our systems secure and meet our legal responsibilities. We rely on lawful bases such as Consent, Contract, Legitimate Interests and Legal Obligation.

Marketing communications 

We only send updates or news if you have chosen to receive them. You can change your mind at any time by emailing mail@4louis.co.uk or by using the unsubscribe link in our emails.

Cookies

Our website uses cookies to help it run smoothly and to understand how people use it. We only use non‑essential cookies if you choose to allow them.

Children’s data 

Some of our events and activities involve children, such as fun runs and family participation events. When a child takes part, we may collect information such as their name, age, emergency contact details and any relevant health or accessibility needs. This information is always provided by a parent or guardian, and we only use it to safely manage the event and protect the child’s wellbeing.

We do not use children’s information for marketing, and we never share it beyond what is necessary to run the event safely. If you ever have questions about the information we hold about a child, or would like us to remove it, please contact us and we will help straight away.

Sharing your data 

We sometimes work with trusted partners who help us deliver our services, such as website hosts, payment processors, email providers, IT support and delivery companies. These partners only receive the information they need to do their job, and we never sell your personal data.

International transfers 

Some of our service providers may process data outside the UK. When this happens, we make sure your information is protected through approved safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or adequacy decisions.

Data retention 

We keep financial and donation records for six years, as required by law. Marketing information is kept until you withdraw consent. Account information is kept until you close your account. Enquiry emails are stored for up to 24 months. Children’s event information is kept only for as long as needed to safely manage the event.

Your rights You have a number of rights under UK GDPR, including the right to see the information we hold about you, ask us to correct or delete it, limit how it is used, request a copy in a portable format, object to certain uses and withdraw consent. You also have the right to contact the Information Commissioner’s Office if you have concerns.

How we protect your data 

We take the security of your information seriously. We use measures such as encryption, secure payment processing, access controls, staff training and regular security checks to keep your data safe.

Changes to this policy 

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The most recent version will always be available on our website.

Contact us

Email: mail@4louis.co.uk 

Address: Unit 36B, Pallion Trading Estate, Sunderland, SR4 6SN